Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or UK public holidays will be processed the next working day.
Delivery Times
- United Kingdom: 5–10 business days
- Europe: 10–15 business days
- Rest of World: 15–25 business days
Delivery times are estimates and may vary due to carrier delays or customs processing.
Shipping Costs Shipping costs are calculated at checkout based on your delivery address and order total. Free shipping may be available on qualifying orders.
Order Tracking Once your order has been dispatched, you'll receive a confirmation email with a tracking number. You can use this to monitor your delivery at any time.
Missing or Late Orders If your order hasn't arrived within the estimated timeframe, please contact us at harborpawstore@gmail.com and we'll look into it straight away.
Customs & Import Duties For international orders, customs fees or import duties may apply upon arrival in your country. These charges are the buyer's responsibility and are not included in our prices or shipping costs.
Contact Us For any shipping enquiries, please reach out to us at Harborpawstore@gmail.com
we're happy to help!